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review hack

GREAT REVIEWS FROM HAPPY CUSTOMERS

What are You Waiting For You Are A Message Away

How it works

ASK CUSTOMER FOR CONTACT INFO

Enter customer’s name and email or SMS phone…That’s it, you’re done! We do the rest….

HAPPY CUSTOMERS WRITE REVIEWS

We ask customers who give you top ratings to write a review on your preferred review site

YOU GET MORE CUSTOMERS

Your star ranking goes up on major review sites, driving new customers to your business

CUSTOMER RATES YOUR BUSINESS

Customer clicks on email or SMS link to give your business a star rating

OTHER CUSTOMERS GIVE FEEDBACK

We ask customers who give you lower ratings how you can earn a top rating in the future

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General Online Review Stats

97% of people read reviews for local businesses. (BIA/Kelsey)

91% of 18-34 year olds trust online reviews as much as personal recommendations. (BrightLocal)

89% of consumers read businesses' responses to reviews. (BrightLocal)

92% of B2B buyers are more likely to purchase after reading a trusted review (G2.com)

90% of respondents who recalled reading online reviews claimed that positive online reviews influenced buying decisions, while 86 percent said buying decisions were influenced by negative online reviews. (Dimensional Research)

93% of consumers say online reviews impact their purchasing decisions. (Podium)

A one-star increase in Yelp rating leads to a 5-9% increase in revenue. (Harvard Business School)

"Great Reviews for Growing your brand like never before."

review hack

ways to improve online reviews

Educate your customers on leaving reviews

77% of consumers would be willing to write a review if asked, but with so many review sites, many don’t know where to leave them. Taking a minute to educate your customers on the value of leaving a review can be vital for your company.

Provide excellent customer service

Consumers today are looking for an excellent customer experience and it’s no coincidence that the companies who provide great customer service have better reviews. Customer experience must be at the center of everything you do and your customers should always feel appreciated.

Optimize listings on each platform

On each major review site you can claim your listing and create a business profile. This allows you to update the listing with current information and photos. Your description should be meaningful and invite consumers to check out your product or service. Optimized listings improve your online presence and search engine traffic.

Respond to negative reviews

No company likes getting negative reviews, but it’s important to respond to negative reviews as not doing so tells your customers that you don’t care about their feedback. When responding, always let the customer know that you hear them and you’re willing to make it right. Offer to take the situation offline and empathize with the customer. 

Constantly monitor your online presence

There are hundreds of review sites and your company could be on any of them. It’s critical that you look for reviews of your company everywhere, even if it’s not on the sites you usually use like Google Maps, Yelp, and TripAdvisor. This can be a time-consuming process.

Ask for reviews through survey requests

At the end of a survey you’ve sent to your customers, ask if they’re willing to leave a review on the site of your choice. If they answer “yes,” provide them a link directly to the review platform of your choice. You’ll need a survey platform that utilizes survey logic to determine if the customer will leave a positive or negative review, so you can encourage only your promoters to share their experience publicly

LEARN MORE

Customer Reviews

The Ultimate Guide to Customer Reviews (How to get positive reviews and keep negative reviews private)

List of 180 business review sites and how to find the few that matter most to your business

Google Reviews

How to get Google reviews (The Ultimate Guide)

How to generate a Google review link that maximizes how many of your customers actually write a review

How to delete a Google review that’s hurting your business

Yelp Reviews

The dangers of Yelp business reviews you absolutely must know about to protect your business

How to remove a Yelp review that’s hurting your business

How to get Yelp reviews with 5 stars that don’t get filtered out

Yelp Fact Sheet (The Good, Bad & Ugly)

Copyright 2019 Review Hack

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